Privacy Policy

1. Introduction

This Policy describes the information we collect and the reasons we collect it, what we do not collect, and the choices you have. If you do not agree with this Policy, do not use the Site or services.

2. Information We Collect

We collect limited information needed to operate the rental service, including:

• Account and contact details, such as name, email address, and phone number.
• Rental and reservation details, such as requested equipment, rental dates, and pickup or return instructions.
• Communications with support, such as messages and requests you send to us.
• Basic device and usage information, such as IP address, browser type, and pages viewed, used for security, fraud prevention, and service reliability.

[Legal review: list any additional categories required by applicable law, if any.]

3. Information We Do Not Collect

We intentionally avoid collecting or storing sensitive data when possible. In particular:

• We do not store full payment card details on our servers.
• We do not store government ID images or biometric data.
• We do not use advertising trackers or data brokers.
• We do not sell, rent, or trade personal data.

4. How We Use Information

We use information we collect to:

• Process reservations, rentals, and related service requests.
• Verify eligibility, reduce fraud, and protect users and equipment.
• Provide customer support and respond to inquiries.
• Maintain the Site, improve reliability, and ensure security.
• Comply with legal obligations and enforce our terms.

5. Payments and Identity Verification (Stripe)

Payments are processed by Stripe. Identity verification, where required, is handled by Stripe Identity. Sensitive payment and identity data is collected directly by Stripe and is not stored on our servers. Your payment and identity information is subject to Stripe’s privacy practices and terms.

6. Data Sharing and Disclosure

We share information only as needed to operate the service, including:

• Service providers that support core operations (e.g., Stripe for payments and identity verification).
• Law enforcement or regulators when required by law, legal process, or to protect rights and safety.
• Successor entities in the event of a merger, acquisition, or sale of assets, subject to continued privacy protections.

We do not share personal data for advertising purposes.

7. Cookies and Analytics

We use essential cookies to keep the Site working, maintain sessions, and protect against abuse. We may use limited, privacy-conscious analytics to understand Site performance and reliability. We do not use advertising cookies or cross-site tracking.

[Legal review: confirm analytics tooling and cookie disclosures required by applicable law.]

8. Data Retention

We keep information only as long as needed to operate rentals, resolve disputes, maintain records, and comply with legal obligations. We apply retention limits and remove or anonymize data when it is no longer required.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No system is perfectly secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

You may request access, correction, or deletion of your personal information, subject to legal and contractual limits. You may also object to or restrict certain processing where allowed by law. To make a request, contact us through the channels listed on the Site.

[Legal review: add jurisdiction-specific rights, response timelines, and appeal processes if required.]

11. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted on the Site. Your continued use after changes become effective constitutes acceptance of the updated Policy.

13. Contact Information

For questions or requests about privacy, contact Gizmo.Rentals through the support channels listed on the Site.